Frequently Asked Questions

Mosquitoes

Percentage and effect of DEET 30%, 40% and 50%

The percentage correlates to the amount of hours the active ingredient will be effective. The higher the percentage, the longer the active ingredient will offer protection.

Can Natural Spray be used on dogs?

Our products are not tested for animals. We advise you to obtain information about a tick product for your pet from a pet shop or veterinarian.

 

The leaflet states that Natural spray offers protection for up to 6 hours and can only be applied once a day. Is that the case?

The packaging states the product should be used once a day. However, you can use the product more often at your own discretion if used responsibly.

Are Care Plus® Anti-Insect products suitable for vegans?

Care Plus® Anti-Insect products are free of animal ingredients and agents. However, they are not suitable for vegans. The active ingredients have been tested on mosquitoes and ticks to prove the duration of action of the formula. According to The Vegan Society manual, the product is not entirely Vegan proof.

Is it safe to use Care Plus® Anti-Insect while pregnant or breastfeeding?

We recommend avoiding use of DEET products during pregnancy and while breastfeeding. You may use Anti-Insect Natural products.

Which Anti-Insect product is suitable for me?

Click on the image for an enlarged view.

Are there organic or natural Anti-Insect varieties available?

Care Plus® Natural is made with eucalyptus leaves and is a natural alternative to DEET to repel insects.

Are Care Plus Anti-Insect products safe for astma patients?

Care Plus® Anti-Insect products are safe to be used by astma patients. Just in case, we recommend using the gel or roller variety instead of the spray.

Can I use sunscreen in combination with Care Plus® Anti-Insect?

Yes, we advise using sunscreen first, leaving this to absorb for 20 minutes and then applying Care Plus® Anti-Insect.

Ticks

Where can I find the product's best before date displayed?

The expiry date is on the bottom of the packaging and bottle. Products can be kept for up to 5 years after production date. The date is written in English due to European legislation. For example: 202105 (2021-05) May 2021.

What is the risk of a tick bite?

Ticks may be infected with diseases. In the Netherlands, people can get Lyme disease through a tick bite. About one in five ticks is infected with the bacteria that causes Lyme disease (Borrelia Burgdorefri). More than 1.2 million people are bitten by ticks each year in the Netherlands. People who work outdoors with or near greenery run a higher risk of tick bites.

What does a tick look like?

Ticks look like little spiders and can be very small: 1 to 3 mm. A tick can bite people. The tick sucks up blood and swells like a little dark red ball. An engorged tick can have a diameter of 1 centimetre. The juvenile ticks, or nymph, is probably the most important transmitter of Lyme disease. Nymphs are usually difficult to see, because they are no bigger than a pinhead.

Where do ticks live?

Ticks can be found throughout the Netherlands. They live in forests, dunes, heathland, sheltered meadows, parks and gardens. Especially among high grass and dead leaves. They live on pets, wild, birds and cadavers. They attach themselves to passing animals and people. Ticks become active when the temperature rises above 7 degrees Celsius. People are most often bitten between March and October.

Are mosquitoes and ticks around the entire year?

Mosquitoes and ticks can be around the entire year. This depends on the weather and the climate. The largest populations of mosquitoes and ticks are active from March to October.

Why does DEET not work for me and have I been stung?

There is a possibility you may be resistant to DEET. Our advice is to use an alternative formula such as the Natural variant.

What is the minimum age for using this product?

The minimum age for 30% and 40% DEET is from 13 years; 50% from 18 years, Natural from 3 months.

Can I use Care Plus® Anti-Insect during pregnancy?

Our Care Plus® Natural variant can be used safely during pregnancy.

What are the ingredients of Natural/DEET products?

DEET spray
DEET (N,N-diethyl-m-toluamide)
Ethanol 96% with 5% IPA (Ethanol 2-propanol)
Bitrex (Denatonium benzoate)

DEET lotion
DEET (N,N-diethyl-m-toluamide)
Ethanol 96% with 5% IPA (Ethanol 2-propanol)
Bitrex (Denatonium benzoate)

DEET gel
DEET (N,N-diethyl-m-toluamide)
Ethanol 96% with 5% IPA (Ethanol 2-propanol)
Water (Dihydrogenoxide)
Ultrez 10 (Polyacrylic Acid)
Glycerine (1,2,3-Propanetriol)
Diisopropanolamine (Bis(2-hydroxypropyl)amine)
Bitrex (Denatonium benzoate)

Natural spray
p-menthane-3,8-diol (2-(2-hydroxypropan-2-yl)-5-methylcyclohexan-1-ol)
Ethanol
Water
Isopropyl alcohol
Eucalyptus, lemon, Eucalyptus maculata citriodora, oil, hydrolised, annulated
citronellal
citronellol
eucalyptol
linalool
limonene

Why can I only apply DEET or Natural once?

This is shown by research. Researchers indicate that the active substances can be harmful if used for a prolonged time and frequently. Before use in the tropics, we recommend consulting a tropical doctor and following their advice.

What are the ingredients of Care Plus® Natural?

Natural spray
p-menthane-3,8-diol (2-(2-hydroxypropan-2-yl)-5-methylcyclohexan-1-ol)
Ethanol
Water
Isopropyl alcohol
Eucalyptus, lemon, Eucalyptus maculata citriodora, oil, hydrolised, annulated
Citronellal
Citronellol
Eucalyptol
Linalool
Limonene

What makes the Care Plus Natural product 'natural'?

Care Plus® Natural contains ecalyptus leaves and is a natural alternative to DEET to repel insects.

DEET 50% used to be sold as suitable for children, why is this no longer the case?

This is due to European legislation regarding exposure of biocides to the body. These are reviewed annually and adapted when required.

Can I use DEET on clothing?

Our product has not been tested on clothing, so we can not confirm the effect when used on clothing. In case you want to apply the product to clothing, we recommend doing a patch test in a non-visible place, as it may cause stains.

Percentage and effect of DEET 30%, 40% and 50%

The percentage correlates to the amount of hours the active ingredient will be effective. The higher the percentage, the longer the active ingredient will offer protection.

Is Natural spray suitable for dogs?

Our products are not tested for use on animals. We advise you to obtain information about a tick product for your pet from a pet shop or veterinarian.

The leaflet states that Natural spray offers protection for up to 6 hours and can only be applied once a day. Is that the case?

The packaging states the product should be used once a day. However, you can use the product more often at your own discretion if used responsibly.

Are Care Plus® Anti-Insect products suitable for vegans?

Care Plus® Anti-Insect products are free of animal ingredients and agents. However, they are not suitable for vegans. The active ingredients have been tested on mosquitoes and ticks to prove the duration of action of the formula. According to The Vegan Society manual, they are not regarded entirely Vegan proof.

Is Care Plus® Anti-Insect suitable for use during pregnancy and breastfeeding?

We recommend avoiding use of DEET products during pregnancy and while breastfeeding. You may use Anti-Insect Natural products.

Which Anti-Insect product shall I choose?

Click on the image for an enlarged view.

Are there any biological or natural insect repellents available?

Care Plus® Natural contains eucalyptus leaves and is a natural alternative to DEET to repel insects.

Are Care Plus Anti-Insect products safe for astma patients?

Care Plus® Anti-Insect products are safe to be used by astma patients. Just in case, we recommend using the gel or roller variety instead of the spray.

Can I use sunscreen in combination with Care Plus® Anti-Insect?

Yes, we recommend applying sunscreen first, leaving it to absorb for 20 minutes and then using Care Plus® Anti-Insect.

Mosquito nets

Do mosquito nets have a use-by date?

Impregnated mosquito nets have a use-by date of 3 years after manufacture. The mosquito net contains a label with the use-by date. Storing the nets in their case will prolong the duration of action. The active ingredient permethrin is mainly broken down by UV rays.

Where can I find the use-by date on a mosquito net?

The sticker on the packaging (header card) and on the lable on the net.

The date is written in English due to European legislation. For example: 202105 (2021-05) May 2021

How do I hang the nets?

All mosquito nets come with an extensive description and mounting kit.

Do I need to wash my hands after hanging the mosquito nets?

After hanging the impregnated net, we recommend washing your hands to prevent them from smelling of the active ingredient.

Which net is most suitable for me?

This depends on the conditions you will be using the net for. We recommend impregnated mosquito nets for use in the tropics. In your bedroom in the Netherlands, we recommend non-impregnated mosquito nets.

Can my child sleep under impregnated nets?

Mosquito nets are suitable for children. We recommend properly securing the mosquito net and ventilating the room by opening a window.

Why do I need to ventilate the room when using impregnated mosquito nets?

Impregnated mosquito nets may have an unpleasant smell because of the active ingredients. With prolonged use, breathing in the active ingredients may be harmful.

Can I wash my mosquito nets?

Mosquito nets may not be washed because the active ingredients can end up in the ground and wastewater and these are harmful to the environment. We recommend airing your mosquito net after use.

Can I wash my impregnated socks?

Impregnated socks should be washed at 30 degrees without use of softener. The socks may not be tumble dried.

First Aid

Where can I find the product's use-by date?

On the sticker on the packaging (header card) and on loose components.

The date is written in English due to European legislation. For example: 202105 (2021-05) May 2021.

Which First Aid Kit do I need to bring on holiday?

We have different First Aid Kits for every user, activity and destination. We would like to refer you to our First Aid chart.

What is the Venimex for?

With the Venimex you can easily suck out the poison of an insect or spider.

How quickly should I remove a tick?

Remove the tick with a Care Plus®  Tick Remover, preferably within 8 hours of the bite. Record the date and the location of the tick bite and keep an eye on it for a couple of weeks. If in doubt, consult a doctor.

What does the Click-Away do exactly?

The Click-Away reduces itching and swelling of insect bites. This is because of the micro electro pulses the Click-Away emits, which causes a breakdown of accumulated histamine.

What causes blisters?

When the skin is constantly effected by pressure or friction, it may cause a blister. Through friction or pressure, the top layer of the skin detaches from the layer underneath. A blister will form in that spot, filled with tissue fluids. The body creates the blister in order to protect the small wound from more friction or pressure.

Why use a blister plaster?

Good blister plasters reduce the pressure and pain and can prevent an infection.

Hygiene

When do dehydration symptoms occur?

Dehydration occurs during and after physical exertion (i.e. sports) and at high temperatures. Excessive perspiration, vomiting, diarrhoea, fever, burns or the use of certain medicines can also lead to dehydration symptoms.

What are the ingredients in O.R.S.

Glucose, Daxtrin, Sodium Chloride, Sodium Hydrogen Carbonate, Acid Citric Acid, Poatassium Chloride, Flavouring, Red Beet Juice Powder Anti-Caking Agent Silicon Dioxide, Sweetner Sucralose, Colour Riboflavin 5’-phosphate-sodium

Where can I find the product's use-by date?

On the bottom of the packaging and/or bottle.

The date is written in English due to European legislation. For example: 202105 (2021-05) May 2021.

How many times a day can it be used?

As a criterion, use 10 ml per kilo of body weight and administer every hour, for 4 to 6 hours.

Is O.R.S. suitable for children?

Yes, it is. Dosage for children under 20 kg: Dissolve 1 sachet in 200 ml of safe drinking water. For babies, we recommend administering a teaspoon of O.R.S. solution every 2-4 minutes. The solution can be given on a teaspoon or from a (distilled) bottle. Preferably administer the O.R.S. solution before breastfeeding, this will ensure sufficient intake. Offer a feed as usual afterwards. Even if you need less of the solution, you still need to dissolve 1 sachet in 200 ml of water. Use the correct amount and dispose of the remainder or store according to storage instructions.

Does Hadex filter chlorine?

No, Hadex does not filter chlorine. The active ingredient in Hadex is sodium hypochlorite (chlorine).

Why do you need clean drinking water?

Clean drinking water: we can’t live without. Around 75% of your body is made up of water and your organs, tissue and cells must stay hydrated. The water in your body has a cleansing function because it eliminates waste. It is therefore essential to drink pure water. So naturally, you need clean drinking water to cleanse your body.

Why do I need to filter water?

In the mountains and along river beds, animals defecate in the water. Besides bacteria, feces contain protozoa and these can not be removed by disinfection. Meltwater can contain bacteria. You can remove these by filtering, boiling or disinfecting. Microfiltration is sufficient in most cases if you are 100% sure there are no viruses in the water (this is very difficult to rule out). Step 1 and 2 must be followed when in the tropics.

Can I wash the towels?

The towels should be washed at 30 degrees without the use of softener.

Sun Protection

Where can I find the product's use-by date?

On the bottom of the bottle.

The date is written in English due to European legislation. For example: 202105 (2021-05) May 2021.

What is so special about your lipstick?

Does not freeze at -20 degrees and does not melt at +50 degrees. Remains spreadable at all times. Tested by mountaineer Frits Vrijlandt at the top of the Mount Everest.

What is the difference between UV and UVB rays?

UVA rays can cause ageing of the skin and melanomas (skin cancer). UVB rays cause reddening of the skin (sunburn) and can also cause forms of skin cancer.

What do I apply first, sunscreen or DEET?

Apply sunscreen preferably 30 minutes before exposure to sunlight/UV rays and allow it to absorb for 20 minutes before applying the DEET product.

What does SPF 50 mean?

SPF stands for Sun Protection Factor. SPF 50 means that you can stay in the sun 50x longer before your skin turns red/burns than without sunscreen. Your skin type determines the length of time you can stay in the sun without being affected.

Which skin type do I have?

There are 4 skin types

Skin type 1
Very light skin, often freckles, red or light blonde hair and light eyes.
Easily burns in the sun and (hardly) tans.

Skin type 2
Light skin, blonde hair, light eyes.
Easily burns in the sun, tans very slowly.

Skin type 3
Lightly tinted skin, dark blonde to brown hair and quite dark eyes.                                                          Rarely burns in the sun, tans easily.

Skin type 4
A naturally tinted skin, dark hair and dark eyes.
Almost never burns in the sun, tans very easily.

How often do I need to apply sunscreen?

At least every 2 hours. More often when perspiring and after swimming or towel drying. Bear in mind that more frequent application does NOT increase the time you can stay in the sun!

How much do I need to apply?

About half a teaspoon for your face. You need about 4 tablespoons for your arms and legs, and another 2 tablespoons for your torso (front and back). If you only apply a thin layer, you will be less protected. For example, if you apply 50% too little of SPF25, you end up with SPF 5 protection. Always apply generously. It should feel as if you’ve used too much.

Why use Sun Protection Outdoor & Sea?
  • Protects from most jelly fish stings, corals and sea anemones.
  • Suitable for children.
  • Water resistent.
  • Clinically tested by dermatologists.
  • Contains antioxidant vitamine E
  • Panthenol nourishes and calms the skin.
Does a waterproof sunscreen work after swimming?

A waterproof sunscreen stays on a lot better in the water than a product that is not water resistant. But waterproof or water-resistant primarily means that the cream also protects in the water. It is necessary to reapply after swimming.

How long can you keep sunscreen?

Sunscreens should be used within 12 months of opening. As soon as you open the tube, it is exposed to air, dust and sand. Including bacteria. The longer the cream has been opened, the more the factor reduces. Also, try to keep your sunscreen out of the sun. To prevent getting sunburnt next summer or on your holidays by an old sunscreen, it’s better to dispose of any unused tubes at the end of the season.

Can I use sunscreen in combination with Care Plus® Anti-Insect?

Yes, we recommend first applying sunscreen, leaving this to absorb for 20 minutes and then using Care Plus® Anti-Insect.